CONFLICT RESOLUTION

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Objectives: Understand what conflict and conflict resolution mean Understand all six phases of the conflict resolution process Understand the five main styles of conflict resolution Be able to adapt the process for all types of conflicts Be able to break out parts of the process and use those tools to prevent conflict Be able to use basic communication tools, such as the agreement frame and open questions Be able to use basic anger and stress management techniques